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Jobs in Waterford โ€“ Customer Support Specialist

Customer Support Specialist

A Customer Support Specialist is sought to join the team at CameraMatics, a fast-growing start-up with an award-winning SaaS solution for fleet and driver risk management.

CameraMatics SafeDrive is a disruptive technology in an exciting phase of growth as we continue to expand our business operations and reach new markets across the world.

We provide a service based on camera technology, vision systems, AI, Machine Learning and Telematics, that helps fleet operators to drive new safety standards across their fleet and drivers, reduce accidents, improve operational efficiencies, manage compliance, whilst giving them complete visibility and peace of mind for todayโ€™s challenges in fleet operations.

At CameraMatics you will find an exciting opportunity to work for a young dynamic tech company with team members all across the world. Our culture fosters open and collaborative environments where our team and individual accomplishments are celebrated and encouraged. We work together as a friendly and supportive team who are willing to assist each other and share best practices to achieve team success.

Role and Responsibilities

The Customer Support Specialist is primarily a reactive role responding to customer queries and support requests via email or phone. You will communicate directly with clients, primarily through email and phone, and work closely with our internal Sales and Product teams to ensure a flawless experience with Cameramatics from the beginning.

If you get passionate about delivering outstanding, memorable โ€œWOWโ€™ experiences, facilitating creative solutions, and delighting clients at every turn, this is the role for you.

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer information and determine the issue by evaluating and analysing the symptoms
  • Follow up and make scheduled callbacks to customers where necessary
  • ย Cross-team collaboration to troubleshoot problems, improve processes, and ensure customer satisfaction.
  • Engage customers in add on, cross-selling and upselling opportunities.
  • Assist with contract renewals
  • Deliver a customer-first, proactive experience to solve their issue.
  • Every customer issue is an opportunity to show how great we are!
  • Meet targets; based on retention of clients, increased revenue and CSAT

Skills/Experience

  • Bachelorโ€™s Degree
  • You have a strong work ethic, and initiative and can work well independently, but also part of a team.
  • You enjoy collaborating, learning, sharing knowledge and ultimately coming together with the departments to ensure good communication and shared outcomes.
  • Experience in hands-on and customer-facing remote service delivery.
  • An interest and flair for new technologies.
  • You are looking for continuous learning and product enablement.
  • Working knowledge of Windows and MS Office Suite
  • Proven problem-solving skills and technical aptitude
  • Superb communication and customer handling skills
  • Ability to think on your feet in a highly demanding and fast-moving environment
  • Excellent communication skills
  • Solid track record of meeting or exceeding challenging SLAs in previous positions.
  • Strong forecasting skills and administrative hygiene to maintain accurate customer accounts and profiles.
  • Operate with a growth mindset and have the flexibility to adapt to a changing, high growth start-up environment.
  • Exceptional written and spoken English for communicating with all stakeholders.

Package Details

Opportunity to be creative and play a key role in the success of a high-growth future unicorn!

  • Competitive salary + Performance Bonus
  • Share options
  • Further educational assistance
  • Income Protection Insurance
  • Death in Service Insurance
  • 21 days paid holiday
  • Career Progression
  • Health Insurance
  • Pension Scheme
  • Hybrid working option
  • Tax-Saver or Cycle-to-Work Scheme

What is the Hiring Process?

Applicants who do not meet the application requirements will not be considered at the shortlist stage.

Suitable candidates for the position can expect the following hiring process:

  • Suitable applicants will be invited for an interview to get to know one another.
  • Successful candidates will be invited to a second stage of the interview process to build a deeper connection, and may be requested to complete an assessment.
  • Successful candidates will be contacted with an offer to join our team.

To Apply

Please apply on the following link - www.cameramatics.com/about/careers

CameraMatics is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While CameraMatics supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

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