The HIQA National Patient Experience Survey has revealed that 79% of patients gave the hospital a ‘very good’ or ‘good’ rating compared to the national average of 84%.
The survey was carried out in May of this year, in order to find out more about patient’s experiences in public acute hospitals.
The findings will help inform the development of patient-centred care and of HIQA’s approach to the monitoring of hospitals.
Rachel Flynn is the body’s Director of Health Information and Standards.
She says they “asked questions when people are in the emergency department, where they’re on the ward, we asked questions around examination, diagnosis and treatment and then discharge from the hospital. University Hospital Waterford did score below the national average in those four areas, so there is significant improvement to be made.”
She says that ongoing construction works at UHW may have had a bearing on it’s score.
“This came through in the comments from patients,” she says, “this had implications of the physical environment.”
Rachel Flynn says patients “generally had good experience of privacy once they reach a ward and the level of dignity and respect shown to them. People also reported positive experience of pain management and the standard of hygiene on the ward. Most patients said they had confidence and trust in the hospital staff.”