Radius Technologies
Radius Technologies is seeking candidates for several positions including Helpdesk Engineers, Sales – Account Managers and Inside Sales, and Business and IT Graduates, a Field Service Engineer for Waterford and Customer Service Executives.
L1 Helpdesk Engineers
Key Responsibilities
• Responsible for logging all reported incidents from all channels (phone, email and portal tickets)
• Conduct 1st line triage of all incidents
• Management of the Technical support tickets in line with the Help Desk SLA procedure
• Allocate and escalate tickets to the appropriate engineers (level 1, 2 and Helpdesk Manager) in accordance with SLA’s
• Providing excellent customer services to client in a professional and efficient manner
• Managing technical updates to client’s technical records on the company database as per pre-defined process, following up with client in respect to open calls through to resolution and call closing for level 1 and level 2 escalations.
• Remote monitoring alerts
• Any other duties that may be assigned from time to time
Essential Requirements
• Minimum of 2 years’ experience in a customer-facing role
• Ability to work in a fast-paced environment
• Passionate about providing excellent customer service
Desired
• Degree qualified in IT discipline
• Experience within ICT industries
• A knowledge of technologies such as Office 365, Antivirus, Cloud Computing etc would be a distinct advantage
Competencies Required
• Customer Service –Putting the customer at the heart of all decision making ensuring quality care is always a priority
• Communications Skills - Strong written and verbal communication skills
• Attention to detail – continually checking work to ensure delivery of the highest quality
• Teamwork – The ability to work as part of a team
Sales Account Manager
Key Responsibilities
• Managing assigned portfolio of customer accounts to cement the relationship between Radius and the customer to achieve long term success
• Establish and ensure good rapport with the customer base assigned and developing a positive relationship and act as point of contact to handle their individual needs
• Achieving and surpassing sales targets monthly/quarterly/annually
• Reviewing and renewing existing contracts with the client and ensuring they are still fit for purpose and profitable
• Keeping up to date on client sites and IT infrastructure and developing new sales opportunities
• Producing proposals and quotations for client solutions after consultation
• Liaising with the inside sales team on quotations and managing issues
• Liaising with the technical team to ensure projects are delivered as proposed
• Suggest actions to improve sales performance overall and identify opportunities for growth
Essential Requirements
• Educated to degree level or with relevant experience instead
• 3 years minimum proven sales account management experience, within ICT industries
• The ability to work independently in a fast-paced environment
• A high-energy, motivated self-starter with an understanding of sales performance metrics
• Proficiency with Microsoft Office Suite
• Experience working with CRM applications (e.g., Salesforce, HubSpot or similar)
• Outgoing personality with the ability to build rapport with clients
Competencies Required
• Communications Skills - Strong written and verbal communication skills. Ability to communicate with authority
• Negotiation & influencing – the ability to use proper influence skills to have a positive impact on others to gain their support and buy in to obtain positive
• Planning and Organisational Skills - Good organisation, multi-tasking and time management skills. Ability to prioritise workload and meet deadlines
• Customer Service - Putting the customer at the heart of all decision making ensuring quality care is always a priority
• Business acumen with good problem-solving abilities. Ability to recognize changing market conditions that may impact customer or own business and put plans into action to make a positive contribution.
Senior Inside Sales Executive
Key Responsibilities
• Liaising with customers on a day-to-day basis and producing quotations in a timely manner
• Producing run rate quotes for the Sales Account Managers and Business Development Managers
• Responding efficiently to customer requests and ensuring that each enquiry is managed within acceptable timeframes
• Tracking quotes, orders and specific customer’s requests to ensure excellent customer service and customer experience
• Processing orders efficiently and effectively and liaising with Purchasing ensuring delivery deadlines are met
• Retain and grow existing revenues by a sustained contact programme to identify sales opportunities
• Close sales and achieve quarterly targets as part of the inside sales team targets
• Place high priority on delivering quality results. Go above and beyond client expectations
• Manage process report & feedback weekly as agreed with Management
Essential Requirements
• Minimum 3 years proven inside sales support experience
• The ability to work independently in a fast-paced environment
• A high-energy, motivated self-starter
• Proficiency with Microsoft Office Suite
• Experience working with CRM applications (e.g., Salesforce, HubSpot or similar)
• Outgoing personality with the ability to build rapport with clients
Desired
• Experience preferably within ICT industries
Competencies required
• Customer Service - Putting the customer at the heart of all decision making ensuring quality care is always a priority
• Communications Skills - Strong written and verbal communication skills are essential to enable the individual to effectively communicate with all stakeholders.
• Listening Skills – Strong listening and comprehension skills are essential to quickly identify the customer needs and requirements and articulate instructions
• Attention to detail – continually checking work to ensure delivery of the highest quality
• Planning and Organisational Skills - The individual must have the ability to effectively plan, organise and prioritise tasks to ensure deadlines are achieved
Business and IT Graduates
Radius is looking for Graduates eager to begin their career in the Technology industry and are currently recruiting for the following positions:
Systems Analyst - Business and Finance Graduates
Cyber Security Analyst - IT Graduates
If you have the relevant degree level qualification or similar, a passion for technology and looking to develop your career, Radius would love to talk to you.
Field Service Engineer (Waterford)
Key Responsibilities
• Install, support, and replace end-user devices, Laptops / PC’s, printers
• Configuring office 365 and setting up new office 365 email accounts
• Work with Purchasing department to ensure parts and equipment are ordered to meet the installation specification
• Troubleshoot on site Hardware including Broadband connections
• Carry out cable troubleshooting and comms cabinet tidy on customer sites.
• Configure and allow remote access for level 2 and Level 3 remote engineers to assist with Installs
• Assist with Troubleshooting Networks, servers, and Security devices
• Carry out the job as directed, liaise with the client on completion and confirm if there is anything else required on-site, ensuring 100% satisfaction from the client during the install.
• Strive to complete all tasks within time allocated on the Installation specification
• Updating our ticketing system with all times, comments, and configurations
• Take responsibility for determining and satisfying the needs of your internal and external customers, always ensuring total customer satisfaction
Essential Requirements
• Full clean driving License:
• Minimum of 3 years’ experience in deskside IT/field service IT
• Excellent attention to detail, timekeeping and Customer service skills
• Hunger to learn and progress in ICT field (training / course provided)
• Experience and knowledge with the following – Office 365, Windows 10, Active Directory, Network Printers and OS Troubleshooting, Broadband Troubleshooting, PC/LAN/Entry Level Server.
Competencies Required
• Customer Service - Putting the customer at the heart of all decision making ensuring quality care is all a priority
• Time Management - the ability to prioritise workload and manage multiple tasks
• Attention to detail – continually checking work to ensure delivery of the highest quality
